Customer service
Exchange, Refund and Cancellation Policy

Just now returned from body shop so disgusting.Had bought moisturing vitamin e big and small pack and along with that rose face pack on 10 th december having buy 3 get 3 offer from body shop bellevue square mall washington.I combined with the offer 2 ginger shampoo and 1 vitamin e cream for dry skin.applied vitamin e moisturing cream just once but it dried up so quickly so thought of returning them.And on 12 december i go to body shop .The sales lady doesnt inform me that if i returned items i will lose my 10 % off thing.otherwise i could have returned everything and made a completely a new purchase. On 10 dec my bill was $90 where they didnt inform me that if i go for body shop card i have to pay $10 extra.Today the sales lady did exchange without letting me know that i lose all perks and even donot get 10% off on the exchange products.I returned vitamin cream $32,vitamin e cream $22 and rose face mask $28 and bought one vitamin e cream for dry skin worth $22 , one ginger shampoo costing $14 and 3 travel packs offace masks cost $5.Along with taxes the amount comes to$41.It was $49 i was to be returned but i was refunded $35.92.It is so unfortunate that a brand like body shop misguides its customers with misleading prices and inadequate iinformation.Hope this review will help other customers out there.

Reviewer is in unhappy mood. Anumeha stated that there is a room for improvement of unsatisfied should respect customers money donot fool them and dissatisfied respect customers money. Please immediately contact the author of this review to discuss return, exchange or cancellation policy of the body shop customer care and associated monetary loss in the amount of $15. The Body Shop needs to offer any options to resolve the issue according to poster's claims.

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