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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money

I've been shopping at The Body Shop for well over 20yrs. I started ordering online from them the past 2yrs since they keep closing stores in my area.

They take a REALLY long time to send the purchase from store to home. This time I've been waiting for 2wks when they said 3-7 business days! They changed the delivery day time 3 times already. Yesterday it was supposed to come, but NOTHING!

FedEx is the body shop's delivery company, but when I tracked my package for the 100th time on the FedEx site, it said that the US Postal service would bring it yesterday, which they did NOT!!! I called The Body Shop customer service and they tell me, not only is it NOT their problem once it leaves their warehouse, but for some convienient reason, there's never a supervisor that I can talk to... I have zero idea where my $65 purchase is, and I can't find anyone to help me... I AM DISGUSTED!!!

I don't feel like a valued customer.

And I'm officially done with ordering from them online. I guess I'll have to drive an hour away just to the nearest store for at least a peace of mind and an actual purchase in my hand!!!

Review about: Fedex Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $65.

Preferred solution: Deliver product or service ordered.

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