Product: The Body Shop Customer Care Clear all filters (0 of 22 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I have never been treated so rudely, and will Never ever order or shop at the Body Shop again. I will also make sure via social media, that the thousands upon thousand of people I know and the people they know will ever shop there as well. Very sad, because I have...
Read more
3.5
Product
The Body Shop Customer Care
I didn't like
  • Website or customer service
#1160339
Reply to reviews
The Body Shop is one of my favorite stores as their products and customer service are usually amazing. Sadly, today (12/31/17) I received the worse service at the Perimeter Mall in Dunwoody, GA. The 2 sales associates were more preoccupied with playing loud music,...
Read more
4.1
Product
The Body Shop Customer Care
#1159726
Reply to reviews
I have issues with my order and LYB points, I don't see my order in the website So, I don't have an option to cancel the order and for my previous orders that was placed on Dec 8th , I just received shipping mail but yet to receive a tracking number.Tried contacting...
Read more
Anonymous
Suong Nguyen

I got the same your problem too. I placed my order on Black Friday for 3 items including a Tea Mask, Tea Toner, and Blackfriday Tote. I got the all the emails about my order w...

1.0
Product
The Body Shop Customer Care
I didn't like
  • Customer service
  • Website or customer service
#1147841
Reply to reviews
I went in today, November 15, 2017 to redeem my birthday $10 gift only to discover that my card has expired.When I was there in February I had bought over $200 worth of items, so the cashier told me she would renew the card. Apparently she didn’t because the cashier...
Read more
3.6
Product
The Body Shop Customer Care
#1131807
Reply to reviews
This company has the worst exchange/return policy I have seen in the beauty retail sector.I purchased the Bouncy Sleeping Mask for $32 and after two uses my skin started reacting to it. I didn't have the receipt, but I figured they would give me store credit and I can...
Read more
1.5
Product
The Body Shop Customer Care
#1124176
Reply to reviews
I went to the body shop store near my school once. The lady recommended me many things on sale, gift sets but I just need a travel sized body scrub for my trip. When I checked out, She showed unhappy and said to me that even though I have membership card, the points...
Read more
1.5
Product
The Body Shop Customer Care
I didn't like
  • Service in store
  • Membership program
#1102871
Reply to reviews
Love the product and lovely stuff, however they might need to work on their stuff training.I'm one of your Love Your Body Club members and last Friday when I about to pay the product, I forget to bring my membership card so the staff asked my name. As my name is...
Read more
Anonymous
Kdkdkdkdmd

Maybe next time remember your card.

Product
The Body Shop Customer Care
#1085448
Reply to reviews
The representative was not able to provide me a reason the order had been cacelled. The Body Shop is not registered with the better business bureau. Poor company ethics, poor customer service, false advertising of sale. Would not recommend purchasing from this...
Read more
1.4
Product
The Body Shop Customer Care
I didn't like
  • Website order process and customer service
#1038661
Reply to reviews
Was unable to log in with my usual info, tried calling, was on hold for nearly a half hour with no response, gave up, tried chat. After 20 minutes, got a response, but all my queries and questions were answered with, "I don't have that information", or "I don't know, I...
Read more
2.0
Product
The Body Shop Customer Care
I didn't like
  • Website order process and customer service
#1037914
Reply to reviews
The Body Shop - Customer Care Review
The Body Shop - Customer Care Review
Absolutely horrendous service from The Body Shop website. As you can see I the box I received from them was damaged and not surprisingly so were the contents inside. When I phoned I didn't receive an apology just simply told to email the photos. Almost 24 hours later I...
Read more
1.0
Product
The Body Shop Customer Care
#1033739
Reply to reviews